Resolution Guide
Resolve markets with clear evidence and fewer disputes
Entering a result turns a closed market into a final result and starts paying players. Treat it as a controlled workflow, not a casual button click: choose the correct outcome according to the published rules.
Who Enters the Result
| Event | Who enters the result |
|---|---|
| Your own event | Your team, from your Queue. Phoenix can enter it as a fallback, and the market's Timeline records who did |
| A Scout question you published | Scout proposes the answer; a person on your team confirms it or enters a different one |
| Platform event | Phoenix, mostly automatically from the data feed. You do not enter results on platform events |
Every result and every void needs evidence (a public http or https link to a page that shows the result) and a reason, from anyone, Phoenix staff included:
- Result: Official result, or Other with a note.
- Void: Postponed beyond window, Abandoned, Fixture cancelled, Incorrect market setup, Rules ambiguity, Duplicate market, or Other with a note; plus the Basis: Stakes refunded or Settled 50/50.
- Hold takes a reason but no link: Postponed, Interrupted, Abandoned, Result withdrawn, or Under review (with a note).
There is no second approver.
A result is final: a settled market cannot be settled again or voided, and wallet moves are never amended. A mistaken result is handled as an incident with Phoenix.
Resolution Principles
Use these rules when deciding an outcome:
- Resolve exactly according to the market wording.
- Use the named source of truth, not a more convenient source.
- Prefer final results over live or unofficial results.
- Keep evidence for support and audit.
- Void only when the market cannot fairly resolve under its original rule.
Manual Resolution Checklist
Confirm the market
Open it from Queue > Your results, confirm it is the right market, then read the title and rules in the panel (the description is on the event page). A market on hold takes no result: release the hold first.
Verify the result
Check the two outcomes, verify the result from the stated source, and have the evidence link ready: the back office will not accept a result without it.
Resolve or void
Check whether any void condition applies. Enter the result only when the market can fairly settle under the published rules. Check the payout preview before you confirm.
Check settlement
Confirm the market shows Settled and that no payout shows as Refused on Trades.
Evidence
Good evidence answers: "Why did this market settle this way?"
Examples:
- The official result page (this is the evidence link the back office asks for)
- An archived copy of the page when public pages change over time (link to the archived copy)
- Your note, when you choose Other as the reason
Hold or Close First
When new orders should stop but the outcome is not known yet:
- Hold when the situation may still change: the event is postponed or interrupted, the source is delayed, or the wording needs review (Under review, with a note). A hold is reversible: release it when things are clear.
- Close now when trading must stop for good, for example because the event started early, information leaked, or there is an integrity concern. A closed market never reopens.
When to Void
Void only when settlement would be unfair or impossible under the published rule.
Examples:
- Event was cancelled or abandoned.
- The named data source cannot provide a final result.
- The market wording is materially ambiguous.
- The listed outcomes do not cover the actual result.
A void ends the market without a winner and refunds it on the Basis you choose: Stakes refunded (each player gets back what they paid for their shares; the market shows as Void) or Settled 50/50 (every share pays half). Be ready to explain the reason to players.
You void only your own events' markets. On a platform event, your lever is suspending your book; if a platform market should be cancelled, tell Phoenix.