Back Office Basics
The areas of the back office, the header controls, and the words it uses
The Phoenix Prediction back office is where your team runs your events, chooses what players see, supports players and reads the money. The embed's look is set here too, in the Appearance Studio under Manage > Your operator > Appearance (see Your Look); the Betting and Player protection tabs beside it set the bet slip and the safer-gambling information (see Betting Settings and Player Protection). Your developers can still override the look per page from your site.
Areas
What each person sees depends on their role (see Staff and Roles):
| Area | What it is for | Admin | Content | Support | Finance | Viewer |
|---|---|---|---|---|---|---|
| Dashboard | Volume, revenue, players and where your markets are | Yes | Yes | Yes | Yes | Yes |
| Queue | What needs a person now (The Queue) | Yes | Yes | Yes | Yes | Yes |
| Events | Every event your players can see, and the Categories and Translations tabs | Yes | Yes | Yes | Yes | Yes |
| Curation | What your players see (Curation) | Yes | Yes | Yes | ||
| Scout | Steer Scout, when Phoenix has set it up for you (Scout) | Yes | Yes | Yes | ||
| Trades | Every player action and its wallet moves | Yes | Yes | Yes | Yes | |
| Finance | Reconciliation and Wallet moves | Yes | Yes | Yes | ||
| Players | Find and support a player | Yes | Yes | Yes | Yes | |
| Manage | Your operator (settings, environments, go-live, appearance, betting, player protection) and Team & roles | Yes | Yes | Yes |
Header Controls
- Environment: Production or Sandbox. Curation, books, trades and money are kept per environment; a player, and a block on them, belongs to your operator in both. Sandbox shows a band across the page.
- Operator: if your organisation runs more than one operator, choose which ones are in view.
- Show amounts: As traded shows each currency's own amount, one line per currency and never added together. Converted to a currency (for example In USD) shows one approximate total; open it to see each currency's part, the rate and when the rate was taken. Your choice is kept on this device and applies to the Dashboard, the totals on Trades and Finance, and the money columns of Players, Events and Manage. The rows of Trades and Finance always stay in their own currency.
- Time zone: every time in the back office, and what "Today" means, follows the zone you pick.
The Dashboard
- Range: Today, Yesterday, This week, This month, or a Custom range.
- Live: orders per minute, players in the last hour, and volume in the last hour.
- Figures: Volume, GGR (your revenue from trading, with the hold percentage), Active players and Orders, each compared with the previous period, and Open interest now. Orders counts only the orders Phoenix took. Orders that did not go through (your wallet refused them, Phoenix did not send them to it, it did not confirm in time, or the market refused them) are their own Refused figure, with each reason in words, and are not in Orders, Volume or GGR. Active players counts a player whose orders were all refused too.
- Refused orders notice: when orders were refused in the range, a notice at the top of the Dashboard says so, louder while it goes on in the last hour, and links to the refused orders in Trades.
- Breakdowns: a trend chart, performance by category, and the events carrying the volume.
- Where are the markets?: closing in the next 3 hours, awaiting a result, closed with the result due later, settling on its own, on hold, and suspended books.
Words the Back Office Uses
| Word | Meaning |
|---|---|
| Event | The page a player opens, such as a match or a question. It holds one or more markets. Older pages of these guides also say "listing" |
| Market | One Yes/No question players trade, inside an event |
| Platform event | An event made and settled by Phoenix, which every operator can show |
| Your event | An event your team wrote. Only your players see it, and your team enters its results |
| Your book | Your operator's own trading on a market: its prices, orders and positions. Each operator's players trade in their operator's book |
| Suspend | Stop trading in your book for a while. Resume reopens it |
| Close | Stop trading on one of your own markets for good, before its result |
| Hold | Withhold a result while something is unclear. Release lifts it |
| Void | Cancel a market and refund it |
| Place | Where an event is about: Global, or regions and countries |
| Translation status | Missing, Out of date, Waiting for approval or Approved: how far one text is translated into one language. Players only read Approved text (see Languages and Translations) |
What Phoenix Sets
Your staff cannot change these, whatever their role: the fee schedule, the trading engine, which currencies your operator takes and in which order (each currency's limits, in each environment, are yours), the wallet API version, archiving or restoring an environment, and your operator's status. You can read them under Manage > Your operator; ask your Phoenix account manager to change them.