Admin Basics
The admin areas operators use day to day
Phoenix Prediction admin is where operators review the player-facing experience, manage markets, and monitor settlement.
Most operator teams use it for two kinds of work:
- Commercial and content work: deciding what markets to show, how they are grouped, and how the player-facing experience appears.
- Operational work: pausing, closing, resolving, reviewing settlement status, and helping support teams investigate player questions.
Common Workflows
| Workflow | What you do |
|---|---|
| Configure player experience | Choose template, theme, features, filters, sizing, and visible market sections |
| Review market feed | Inspect one-off markets and recurring series |
| Create markets | Create one-off markets or recurring series from reusable templates |
| Pause or resume series | Stop or restart future markets from a recurring schedule |
| Close markets | Stop trading before resolution |
| Resolve markets | Declare outcomes and trigger settlement |
| Moderate comments | Review and act on flagged comments |
| Review stats | Track volume, GGR, settled payout, players, markets, and wagers |
| Manage admins | Invite, update, and remove admin users |
Roles and Access
Phoenix scopes admin access by organization:
| Principal | Scope |
|---|---|
| Platform admin | Any operator |
| Reseller admin | Managed operators |
| Operator admin | Own operator |
| Viewer | Read-only where configured |
Use the narrowest role that lets a teammate do their job.
Experience Changes
Experience changes affect what players see, so treat production changes carefully:
- Review in staging or a non-production experience key first.
- Confirm the experience opens correctly from the operator site.
- Test a visitor view and logged-in player view after changes.
- Keep compliance/support links current.
Suggested Daily Checks
| Check | Why it matters |
|---|---|
| Open markets | Confirm the live catalog matches what players should see |
| Markets near close | Know which markets are approaching the end of trading |
| Markets awaiting resolution | Avoid delays between close and settlement |
| Settlement health | Catch delayed wallet movement before support tickets arrive |
| High-volume markets | Watch liquidity, exposure, and player demand |
| Comments queue | Remove abusive or off-topic comments quickly |