Settlement

When a market resolves, Phoenix calculates each player position and starts settlement. Operators should watch settlement until payouts, refunds, and support records are complete.

What Happens

1. The market resolves.
2. Phoenix records wager outcomes.
3. Phoenix calculates each payout or refund amount.
4. Player wallet movements are delivered.
5. Settlement status becomes complete when delivery succeeds.

What a Successful Resolve Means

If an admin resolve action succeeds, Phoenix has accepted the final outcome and started settlement. It does not always mean every player payout is already visible in the operator wallet ledger.

Settlement can continue briefly after resolution, especially for markets with many positions.

What Operators Should Watch

• Markets that are resolved but not fully settled
• Players with missing or delayed wallet movement
• Voided markets where refunds are still pending
• High-volume markets that may take longer to complete
• Any settlement warning shown in the admin panel

When Settlement Is Delayed

A short delay can be normal for large markets. Escalate when:

• The same market remains partially settled longer than expected.
• Multiple players report missing payouts.
• The admin panel shows repeated settlement warnings.
• Finance reports do not match expected payout totals.

Support Checklist

When support asks about a settled prediction:

1. Find the player account.
2. Find the market and selected outcome.
3. Confirm the market status is settled or voided.
4. Check the player's position result.
5. Check the settlement transaction reference.
6. Compare the final wallet balance with the operator ledger.
7. Escalate to the technical team only if the admin panel and wallet ledger disagree.

The operator wallet ledger should be able to answer: "Did this Phoenix Prediction settlement affect the player's balance exactly once?"