Resolution Guide

Resolution is the moment Phoenix turns open player positions into final wallet settlement. Operators should treat it as a controlled workflow, not a casual button click.

Resolution Principles

Use these rules when deciding an outcome:

• Resolve exactly according to the market wording.
• Use the named source of truth, not a more convenient source.
• Prefer final results over live or unofficial results.
• Keep evidence for support and audit.
• Void only when the market cannot fairly resolve under its original rule.

Manual Resolution Checklist

Before resolving manually:

1. Confirm the market is the correct market.
2. Read the full title, description, and resolution rule.
3. Confirm the valid outcome IDs.
4. Verify the result from the stated source.
5. Save evidence or a reference URL.
6. Check whether any void condition applies.
7. Resolve with the chosen outcome.
8. Confirm settlement status begins updating.

Evidence

Good evidence answers: "Why did this market settle this way?"

Examples:

• Official event result URL
• Price feed timestamp and value
• Sports provider fixture result
• Operator review note for manual markets
• Screenshot or archived evidence when public pages change over time

When to Close First

Close a market before resolution when new bets should stop but the final outcome is not yet known.

Examples:

• Event has started
• Data source is temporarily delayed
• Market wording needs review
• External event is in progress but not final

When to Void

Void only when settlement would be unfair or impossible under the published rule.

Examples:

• Event was cancelled or abandoned.
• The named data source cannot provide a final result.
• The market wording is materially ambiguous.
• The listed outcomes do not cover the actual result.

Voiding refunds positions through wallet settlement. Operators should be prepared to explain the reason to players.